All regular priced items, except Quick Strike jerseys and gift cards, are eligible for a full refund. We do not cover shipping and duties on returns/exchanges. Any returns that do not meet all of the following criteria will be subject to a 15% restocking fee. To qualify for a full refund, the return must:
- YOU MUST email INFO@RIDENF.COM with the order number(s), item(s) and proof of purchase to receive a RA# before sending in your return/exchange!
- Be returned in original, new condition and include all packaging intact.
- Be returned within 30 days of delivery.
- You must send us a shipment confirmation with a tracking number within seven days of receiving an RA# for the return/exchange or else your claim will be closed.
A partial refund will be granted for eligible items returned beyond 30 days :
- 30-60 days 50% refund (excluding shipping and duties)
- 60+ days Refunds will not be granted, but we don't want to see that gear go to waste so please refer to our trade-in program.
Upon receiving the return, an email will be sent to the original purchaser to confirm the refund amount. The refund will be issued back in the same method it was received. This can take up to 2 weeks depending on demand. Refund times vary depending on method of payment. If you have not received a refund within a week please do the following BEFORE emailing us at firstname.lastname@example.org:
- Contact your credit card company to inquire about any un-posted refunds
- Contact your bank. Refund time varies vastly between institutions