It is true that we design, produce, and sell technical clothing for mountain biking, but our core product at NF is satisfaction. We take responsibility for the longevity of our product's entire life cycle regardless of who wears them. This means that if you're ever unhappy with the quality of your NF products we will have an option that works for both of us: either have the product fixed and keep running it, return it for a full refund* , or exchange it for a discount on new NF product. If you decide to leave your product with us we will wash it, repair it, and put it back in the market for someone else to enjoy and the cycle goes on.
Mountain Biking is an inherently rough sport resulting in spectacular crashes in spectacular settings, often made from rocks and roots which are very rough even on the toughest garment. Being riders, we understand this and have built constructing and reconstructing NF garments into our business model. If you find you are in need of repairs you can start by washing the product in question then filling out this form to begin the repair process.