WARRANTIES, REPAIRS, AND RETURNS

It is true that we design, produce, and sell technical clothing for mountain biking, but our core product at NF is satisfaction. We take responsibility for the longevity of our product's entire life cycle regardless of who wears them. This means that if you're ever unhappy with the quality of your NF products we will have an option that works for both of us: either have the product fixed and keep running it, return it for a full refund* , or exchange it for a discount on new NF product. If you decide to leave your product with us we will wash it, repair it, and put it back in the market for someone else to enjoy and the cycle goes on.




RE-CONSTRUCTING NF GARMENTS

Mountain Biking is an inherently rough sport resulting in spectacular crashes in spectacular settings, often made from rocks and roots which are very rough even on the toughest garment. Being riders, we understand this and have built constructing and reconstructing NF garments into our business model. If you find you are in need of repairs you can start by washing the product in question then filling out this form to begin the repair process. 

REPAIRING NF GARMENTS

This is the "R" we are most excited about - breathing life back into a well worn, or even fully cooked NF garment. Repairing and reconstructing destroyed garments presents a unique challenge every time. It allows us to be creative, in some cases very creative, and gives the garment another chance at life. Once we feel it is strong enough to perform its duties, we will photograph it in the studio and put it back up for sale on our website. This process can be repeated for generations (of the garment).

RETURNING NF GARMENTS

This will be a special section on our website full of history, colour, creativity (art in some cases). But most of all it will be full of character and stories of spectacular crashes and loam rashes. Every time the garment returns on our website for reselling it will receive a special patch. The more patches, the more past lives. These will all be one of a kind at close to a fraction of the price of new stock. If you are curious and need to know more feel free to hit us up. 


WARRANTY

We have a 1-year limited warranty on all of our garments against design flaws and factory defects. Our warranty is based on the average life cycle of the average serious mountain biker. Using NF pants for anything other than mountain biking will increase the amount of wear and tear and may void warranty if we deem as unusual.  

WANT TO BUY SOME USED STUFF?

Click the link below to browse our selection of made-over gear that's newly single and ready to mingle!